QED Email Filter FAQs
Q1.What is QED Email Filter?
The QED E-Mail Filter is a hosted e-mail filtering service that acts as a threat ‘counteragent,’ sitting between the Internet and your organization. Using an advanced combination of antivirus and overlaying filtration technologies, the QED E-Mail Filter eliminates e-mail borne viruses, inappropriate content, spam, malware and other threats before they reach your e-mail system. Deploying QED Email Filter will result in reduced levels of spam, used storage space, a possible reduction in legal liabilities and risks, and increased operational efficiency and employee productivity.
Q2. Is it easy to set up?
A hosted e-mail filter simply requires a quick change to your MX record (Mail Exchange record) to enable delivery of your e-mail to the QED E-Mail Filter servers. Your service can be activated within minutes
Q3. What are the benefits of a fully hosted Mail Filter service?
- Maximum virus protection using multiple virus engines
- Automatic protection against the latest threats
- Greater operating efficiency and no hassle
- Quality of service guarantees
- All the benefits of an ‘outsourced solution’
- Managed service 24 x 7; no hardware, no software, no maintenance, no hassle
- Total visibility, reporting, audit and control of service via web control panel
Q4. What does the service do?
Your organization’s e-mail passes through a multi-step process of review and analysis before arriving at your mail server for final delivery. By using a combination of multi-vendor virus solutions and proprietary techniques, the QED E-Mail Filter provides total control.
The E-Mail Filter examines every aspect of each e-mail received, including: header information, composition, message body content, attachment name and true file type, attachment contents, message size and images. The E-Mail Filter then compares the e-mail in real time against a database of over 30 million digitally fingerprinted threats, signatures, various white and black lists, directories, key words, threat categories, url’s, images etc.
Once analyzed and compared, the E-Mail Filter takes the appropriate action e.g. block, quarantine, remove, log, report, cleanse, pass through to the intended recipient. The actions/policy that govern the E-Mail Filter are determined by our customers via an easy ot use online control center.
Q5. What control do I get with the service?
The Online E-Mail Filter Control Center provides access to a comprehensive suite of executive summary reports, as well as detailed breakdown of threats blocked, categorized by type. The administrator can easily see the overall effectiveness of the system, quickly monitor outbreaks and identify threat patterns.
The Control Center allows the administrator to locate any message within the system and determine its status. Using a simple query, a set of messages matching the criteria is located. The administrator can then select the exact message for details regarding when it was received, actions taken, policies applied and final resolution of the message.
Using the Control Center, the administrator can modify policies or create new policies to address specific needs of the organization. Rules can be created to filter specific content, enforce corporate compliance requirements or create exceptions for individual users or groups.
Q6. Can you measure email activity volumes in our business?
Yes. A range of e-mail usage reports are available via the Control Center including volume of e-mail processed, size of e-mail, most e-mail sent, most e-mail received, and volume of spam quarantined.
Q7. Does you service offer any guarantees?
Yes. The QED E-Mail Filter is offered with money-back guarantees and service-level agreement targets.
Q8. How often are QED Email Filter’s threat databases updated?
The databases are updated 24 x 7 by our dedicated team of content assessors. We are currently adding over 100,000 new threats to the databases each week. Antivirus & illegal content updates are delivered direct to our databases by our partners the moment they are released.
Q9. Is our e-mail service slowed down by using & are there any limits on the capacity of our email systems?
No. E-mails are typically processed in milliseconds and you will not notice any delay. . The QED E-Mail Filter platform has the capability to process millions and millions of messages, so capacity is not an issue.
Q10. Do you scan both inbound & outbound mail?
Yes.
Q11. We use SMTP does this work with your product?
Yes.
Q12. Will QED Email Filter scan ‘Hotmail’ type accounts?
QED Email Filter will only filter the mail received into your hosted domain account. In other words you must own your own domain.
